Consumter? Meet Bill! |
We'll get to that in a bit, but essentially and simply: fraud and more fraud.
A
month ago the starter on my Ford F-150 started to sound rough. Granted, I’m not a mechanic, but my dad did
me the service of having me rebuild the engine in my first car. I also “helped” on several others, so I know
which end of the wrench goes on the . . . umm . . . tighten thingy. The point is, that I know the sound of my
engine, and when it’s not right.
For
the past 7+ years, I used to (now very past tense) take all my vehicles to
Firestone. Accurate records and recommendations
all add up to reasonable preventative maintenance. Or so I thought.
Firestone
gleefully checked my battery, told me everything was okey dokey, and I went on
my way. If you follow me at all, you’ll
know that yesterday was quite a day for me.
Amidst the exploding energy drinks and whatnot, AAA showed up and told
me my battery was crazy old and completely shot. The service tech was surprised it was still
in there.
And that's the part I'm not going to replace, but I'll still charge you for! |
So
when Firestone reached out to me to try to make some kind of resolution, I
figured sure, why not. This morning, the
manager of the Firestone where I do all my business called. He immediately told me it wasn’t their
fault. He had the test in hand, and all
was fine—despite the death of my battery to contrary. Apparently, the battery should be completely
usable—even though it’s not. He wasn’t
even apologetic, and made no effort to compensate me for losing half a day to
what should have been a simple, preventative issue.
He
did, however, try to get me to bring my vehicles back to his shop. “Is there any other maintenance we can do?” Errr, you mean not do, right? Because you didn’t do the one simple thing
that could have saved me from wasting hours of my day, costing me time and
money, which is the whole point to your shop to begin with? That?
You want me to go through all that again?
Interestingly
enough, Firestone has recently been found guilty in SoCal of committing fraud. Not just one store, but several. More were found to be doing the same inNorCal. Firestone has claimed to do
work, and not actually done it:
“It really seems
like there's a systemic problem with the way that Bridgestone/Firestone
oversees its franchisees and its mechanics. It doesn't seem like there's any
standards in place,” said Jaime Court, president of a nonprofit Santa
Monica-based advocacy group Consumer Watchdog, which was not involved in the
case.
Yes, yes. Soon, ALL your money will be ours! |
I
used to love my Firestone. It was quick,
easy, simple and they seemed to know what they were doing. A few years ago, they went through a
management change and things just weren’t the same. Now I know exactly what things had changed. I trusted them to keep my vehicles running so that any trips I took with the family, hell even getting to work, weren't a problem. Thousands of dollars a year went to Firestone so that when a problem actually occurred they could just shrug their shoulders, with one hand waving the matter off, while they kept the other out, expecting me to keep piling up the cash.
This isn't the first time either. Firestone has been accused for years of defrauding its customers.
"Sorry, but not sorry," Firestone has told me.
"Thanks but no thanks," I'm replying.
"Thanks but no thanks," I'm replying.
You should too!
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