Tuesday, June 16, 2015

Customer Disservice

We're not satisfied until you're not satisfied.
Really Kaiser? Really!?


I accidentally selected a refill that I didn’t need, and yet cancelling it required three separate phone calls, eight transfers, all of which necessitated me repeating my personal information and need eight times, and then I was told nothing could be done because I hadn’t selected a pharmacy WHEN IT’S AN ONLINE PHARMACY.

WHY DO YOU EVEN LIST A HELP NUMBER IF NO ONE CAN HELP?

Scotch. Double. Neat.


It’s five o’clock somewhere!

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